Frequently Asked Questions
Everything you need to know about your NEMO Equipment order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Expedited options are available at checkout if you need your gear sooner.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start a claim.
Do you offer a warranty on your products?
Yes, all NEMO Equipment products come with a limited lifetime warranty against manufacturing defects in materials and workmanship.
How do I care for my technical apparel?
We recommend machine washing on a cold, gentle cycle with mild detergent. Avoid fabric softeners and tumble dry on low heat to maintain fabric integrity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.